Altusen by ATEN - Enterprise KVM and IT Infrastructure Solutions

Altusen is the enterprise product line of ATEN International, positioned for IT infrastructure, KVM switching, remote access and power management. Altusen is not a separate company but a recognised product identity under ATEN's "one brand" strategy, delivering the same engineering, warranty paths and support mdel as ATEN while keeping the Altusen name for enterprise recognition.

Brand evolution and positioning

Originally known for entry to mid level KVM solutions, the Altusen identity evolved as ATEN expanded into enterprise-level KVM-over-IP, remote console and rack infrastructure management. The Altusen label now groups a range of ATEN connectivity and systems-management solutions that are designed for server rooms, data centres and hybrid IT+AV environments. This brand alignment means customers benefit from ATEN’s global R&D, manufacturing and lifecycle support while still finding familiar Altusen product names and technical features.

What Altusen products deliver

Altusen solutions provide practical benefits for IT teams: simplified access to multiple servers from a single console, secure remote management over TCP/IP, consolidated power and serial control for out-of-band operations, and reliable KVM extenders for remote console placement. The focus is on stability, security and easy integration into existing data centre workflows.

Product lifecycle and continuity

Individual Altusen models are periodically updated or phased out as technology advances; discontinued SKUs are replaced by newer ATEN/Altusen models with improved features. That lifecycle is normal for enterprise hardware and is managed through product replacement recommendations and firmware updates. Businesses should plan procurement around supported product families and confirm lifecycle status with their reseller at time of purchase.

Availability in South Africa

Altusen (ATEN) solutions are available in South Africa via official retail channels. ComX Computers and Laptop Direct are the authorised South African retailers referenced for availability, delivery and local collection. Customers in neighbouring markets should check with these retailers for cross-border collection options where offered.

Warranty, repairs and support

Warranty and repair processes for Altusen products follow the point-of-sale model. For warranty claims, returns and repairs you must contact or return the product to the original retailer of purchase. No other store can offer warranty backup unless explicitly authorised. Retain proof of purchase to ensure smooth warranty handling.

Technical suitability and integration

Altusen is well suited to organisations that need durable, interoperable KVM and remote management solutions. Typical use cases include small to large server rooms, remote branch management, control rooms and mixed AV/IT deployments where secure console access and consolidated cabling reduce operational complexity. Integration with existing infrastructure is straightforward because Altusen solutions follow common standards for TCP/IP, HDMI/DisplayPort, USB and serial control.

Practical buying guidance

When selecting Altusen hardware, prioritize current product families that provide clear replacement paths and active firmware support. Verify local stock, lead times and warranty handling with ComX Computers or Laptop Direct before purchase. For larger deployments request a compatibility and lifecycle plan so you can manage spares, firmware upgrades and warranty rollouts more efficiently.

Short independent opinion

Altusen (ATEN) is a pragmatic choice for organisations that need solid, well supported KVM and remote management infrastructure without unnecessary complexity. The ATEN-backed Altusen line balances proven engineering with predictable lifecycle management, making it a dependable option for most enterprise and SMB data centre projects.

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